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COVID-19 TESTING:
Krystal Cancun will provide complimentary antigen testing to all guests travelling to the USA, same day results and without leaving the property. For guests traveling to countries requiring a PCR testing instead, the concierge team will help facilitate testing onsite through a third party service. Additional fees will apply.
When it’s finally time to take that long-awaited vacation or honeymoon, don't let your choice of resort up to chance. Ensure your stay in paradise is a perfect one at the Krystal Cancun.
This is the place to pamper yourself in the spa, let them help you make arrangements for a rental car or a tour of Cancun, or provide recommendations on places to dine, shop, sightsee, and more. All you need to do is ask.
While you are relaxing in Cancun, they provide an extensive variety of services and amenities to ensure your stay is everything you want it to be. This includes the ability to order 24 hour room service if you prefer a meal in the comfort of your room or suite; the convenience of towels and chairs at the Beach Club, laundry service, and WiFi throughout the hotel. Additionally, they have a travel agency to assist with last-minute arrangements, plus babysitting services (at an additional cost) and a physician on call (at an additional fee) should you require medical assistance.
If you choose to book the all-inclusive rate plan, then life at the Krystal Cancun becomes even easier! The all-inclusive rates feature the following services and amenities:
- Buffet breakfast
- Lunch a la carte (buffet seasonal)
- Dinner during restaurant operational hours
- Dinner at the Mexican specialty restaurant, El Mortero, with house wine by the glass.
- Drinks during bar operational hours. Domestic and international brands of the Krystal All Inclusive Program
- Bottles of water in the room (restocked daily)
- Snacks from 12 to 5 pm by the pool area
- Water sports available at the hotel’s marina by presenting the All Inclusive bracelet
- Free use of the gym (Massages 20% off)
- Room service 24 hours (light snacks from 11 pm to 6 am)*Subcharge of $90 pesos per order
- Recreational activities during the day
- All tips and taxes included
Surcharge in fine cuts, shrimps and lobster US$18 per person + 10% tax + 15% service
*Christmas and New Year’s Eve Gala dinner is not included. A surcharge is optional.
Children Facilities
Even with the spacious pool and never-ending white sandy beach, sometimes children need a little more to entertain themselves – and the new “Krystal Kamp” Kids Club does just that! With a playground, shallow pool, and covered play area, kids will find their own little piece of paradise — and leave you free time to enjoy yours!
The Krystal Cancun offers the following facilities:
- Panoramic outdoor pool with swim-up bar
- Beachfront infinity Hot tub
- Bali style day beds
- Large Garden Area
- Children’s Pool and Play Area
- Fitness Center
- Spa
- Three Restaurants
- Poolside Bar with swing chairs
- Lobby Bar with billiard tables
- 24 hour Room Service
- Beach Club
- Business Center
- Wireless Internet access
- Gift Shops
- Car Rental Desk
- Tour Desk & Concierge
- Parking
