The Residences at Hacienda Encantada, A La Carte All Inclusive Optional

COVID-19 TESTING:

Mexico Grand Hotels has partnered with AMC Hospitals to secure certified medical professionals to perform testing on site to guarantee a safe and relaxing stay for all guests. Upon arrival, guests may book their onsite test to receive their results before their departure, without ever having to leave the resort.

Onsite COVID-19 Antigen tests are available for $20 USD per guest .

Should a guest test positive, preventing their return home, the Los Cabos Tourism Department has outlined the following protocols:

• Arrangements can be made at a discounted rate in a suite, villa or residence to quarantine for up to 14 days in Los Cabos.
• During this time, AMC medical staff will be available in case of a medical emergency or if medical assistance is needed.
• A second test will be performed; once the test is negative, the guests will be able to return home.

HOTEL INFORMATION:

Located on the most sought-after portion of the Cabo Corridor, just 10 minutes from Cabo San Lucas, guests will find The Residences at Hacienda Encantada. All the attractions of Cabo, such as world-class golf courses, are incredibly close. The Villas overlook the Sea of Cortez and offer a picturesque view of the world-famous Land's End in the distance. Guests looking to plan a vacation with luxury amenities and complete privacy should look no further.

The villas provide the perfect amount of privacy and exclusivity to make for a wonderful Los Cabos vacation. With championship golf at the world-renowned Cabo Del Sol course within view, shopping, nightlife and restaurants within minutes, the location is idea.

Hotel Amenities:

- Sun Deck
- Fire Pit
- Private pool & Hot tub
- Pool Bar & BBQ grill
- Hammock
- Car garage
- kids' pool
- Patio table w/lounge chairs

SAFETY PROTOCOLS

Staff Safety Protocols:

• All staff members will enter a sanitizing cabin and pass temperature checks upon entering and exiting the resorts.
• On-site medical professionals available
• Hand-washing stations and antibacterial gel have been placed throughout work areas.
• Tools and work areas will be disinfected on a strict schedule and after use.
• Protective equipment will be mandatory

Front Desk and Check In Measures:

• Upon arriving at the resort, guest luggage will be sanitized before being delivered to guest suite/villa.
• The check-in process has been streamlined to eliminate queues.
• Acrylic shields have been placed on front-office counters or desks.

Resort Measures:

• Hand-sanitizing stations have been placed in high-traffic areas throughout the resorts such as front desk, elevators & restaurant entrances, restrooms and other public areas.
• Daily use of certified sanitization products and electrostatic sprayers to enhance cleaning and disinfection protocols, focused on common surfaces such as elevator, front desk, public restrooms, entrance doors, etc.
• Shoe-sanitizing mats have been placed on main entrances such as lobby, restaurants, fitness center & spa.
• Social distancing measures are in place throughout the resort.

In-Suites Measures:

• Sanitizing gel will be available in-suite.
• Daily use of certified sanitization products and electrostatic sprayers to enhance cleaning, disinfection and sanitization protocols.
• All housekeeping staff will wear protective gear.
• Reviewing and increasing the frequency and rigor of existing laundry cleaning and sanitizing procedures for linen and towels.
• In-room touchless signage communication - Paper amenities, pens, and magazines will be removed from rooms (available on request)

Public Areas and Amenities:

• Poolside loungers will be split into groups and spaced further apart.
• All common-area tables and chairs have been rearranged for more space between.
• Sanitization of equipment in Fitness Centers as well as in wet areas in Spa after each use.
• Maximum capacity set for Fitness Center and maximum capacity reduced for Spa.

Restaurant and Dining:

• Special schedules have been created to ensure rigorous cleaning of guest areas.
• Hosts/hostesses have created reservation options to eliminate wait times.
• Tables have been spaced to respect social distancing requirements.
• Self-service stations have been adjusted to require an attendant to assist wearing the correct equipment.
• Contactless In-room dining service available.
• Physical menus will be removed; menus will be available on display formats and on mobile devices.
• Encouraging cashless pay in attempt to limit exchange of germs.