Property offers complimentary Antigen testing performed by a local lab inside hotel facilities. Guests must contact the hotel's concierge 36 hours before departure, and schedule their appointment. This service will end once the Government Testing Mandate is lifted.
Guests who need a PCR Test may contact the concierge 72 hours before depature to schedule an appointment. . This service has an additional cost, and is subject to availability.
Keeping in sync with evolving traveler trends, this iconic adults-only all-inclusive lifestyle beach resort boasts total refurbishment by December 2018 of its exquisite restaurants, refreshing pool and beach areas, and 100% of modern guestrooms, elements that come together to create an exclusive getaway.
Situated across the street from luxury shopping, close to lively nightlife and relaxing waters, Live Aqua Cancun offers spectacular views to both ocean and lagoon. A resting sanctuary completely in sync with the resort´s general philosophy that is to awaken the senses and pamper the mind, body and soul. New modern and warm elements that evoke wellness allow guests can create their own personalized ambiance by choosing from the aromatherapy menu and controlling surround music and lighting intensity from new bedside smart consoles.
Recently refurbished, the 371 suites and rooms boast fine furniture and decorative accents in ochre colors, offers one king size or two double beds, balcony or terrace, in addition to centralizing connections for all types of electronic gadgets, LED screens with satellite TV and free Wi-Fi access. Bathrooms now offer the option to completely open the wooden blinds and vanity mirrors in order to connect with the bedroom and appreciate the ocean views.
For those seeking extra luxury and pampering, the singular 5th floor Aqua Club is the place to be!
Newly remodeled outdoor restaurants
Led by Executive Chef César Germain, each restaurant at Live Aqua takes the finest and freshest ingredients and recreates the best of world gastronomies. Now with a more modern look and feel, as well as new signature menus, the restaurants continue to delight with traditional and fusion dishes from around the world. Guests can also enjoy their favorite coffee shop drinks and snacks at the updated deli & coffee shop.
Lively public areas
The beach and seven pools, each with a different temperature, also flaunt new comfortable furniture in vibrant colors that blend perfectly with select music and aromatherapy to create joyful, relaxing and rhythmic experiences according to each specific place and time of the day. This is where special memories are created, where guests are pampered by the friendly staff with gastronomical surprises, premium drinks and snacks, directly taken to your private cabana or lounge chair; all while taking in the surrounding natural beauty.
Seduce your senses in the enchanting spaces of the Aqua Club lounge. Get lost in a good book in the reading room and delight your palate with a great selection of food and drinks while gazing at the beautiful blue waters of the Caribbean. Comfort, relaxation and refined details are yours to enjoy in this inspirational lounge.
Treat yourself to this unique and privileged experience:
- Breakfast, snacks and refreshments all day long
- Premium drinks
- Daily tea hour
- Personal concierge
- Private check-in and checkout
- Butler service (starting January 15, 2019)
Location: Fifth floor of the resort
Schedule: 7am to 10pm
Aqua Club rooms are located on the 5th and 6th floors.
Butler service is available to help ensure that your experience is unique from beginning to end. The butler can accompany you to your room to assist with your luggage and can help with laundry and other services. Your butler will make sure that everything is clean, functional and just how you want it throughout your stay.