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COVID-19 TESTING:
Antigens test will be provided on site, at no cost to guests scheduled to travel to the United States that have stays at Oasis Hotels & Resorts for more than three nights. Test will be administered by MEDEX LAB, a well-recognized lab facility in the state of Quintana Roo. Guests will set up testing appointment on-site with hotel concierge. For guests staying less than 3 nights, antigen testing will be available at a cost of $18.00 USD per test (inclusive of applicable taxes). Guests that elect to take the PCR test, they can do so on site at a cost of $75.00 USD. Test results will be available within 24/48 hours (depending on the time test is taken).
This all-inclusive beachfront resort boasts the ultimate family fun in Cancun with a beach and pool park, water slides, Yucatan Jurassic River, arcade, kid-friendly restaurants to satisfy the pickiest taste buds, and much more. Nestled at the north end of the hotel zone, Oasis Palm has powdery soft sand and calm, shallow waters perfect for kids to splash around in. While the kids are enjoying unlimited fun at the supervised kids club, parents can reconnect with a romantic dinner, spa treatment, or night on the town.
Kids Stay & Eat Free
Up to two children 3-12 years old stay and eat free when sharing accommodations with two paying adults:
- 1st Child: Free when staying with two adults
- 2nd Child: Free when staying with two adults
- 3rd Child: Reduced rate when staying with two adults
During the following travel periods, 2nd and 3rd child pay reduced rates:
December 23 - January 3, March 28 - April 4, July 15 - August 15
Infants
Up to two infants 0-2 years old stay and eat free year-round when sharing accommodations with two paying adults
Valid for travel through 12/19/2021. Must utilize existing bedding; rollaway beds and cribs are subject to availability. Minors ages 13-17 years old pay adult rates. Single adult travelling with one or more children: adult and the first child both pay adult double occupancy per person rate.
Family Fun Zone
- Pirata’s Bay: Beach and pool park with zip-line, camping zone, open-air movie theater, splash zone pool area with slides and water trampoline, wading pool, and games aboard a docked pirate ship
- The Arcade: Interactive video games such as racing, sports and dancing
- Yucatan Jurassic River: Winding pool with games in a pre-historic dinosaur theme
Baby Blue Crab Kids Club
Fully supervised kids club offering unlimited fun for children ages 3-12, where they’re cared for and supervised by our experienced staff from 9am to 7pm.
- Shallow pool with waterslides and mushroom fountain
- Kids restaurant
- Video game lounge
- Arts and crafts
- Movies
- Daily indoor and outdoor entertainment
Recreation Facilities
- 3 swimming pools (including kids club pool)
- Live entertainment
- Yoga, zumba, aerobics, gym
- Multi-purpose court (tennis, basketball, soccer)
- Kayaks
- Non-motorized watersports at nearby AquaWorld Cancun
Restaurants
- MakiTaco: Japanese-Mexican fusion
- La Hacienda Food Hall: International buffet, Mexican, kids restaurant
- Dos Lunas Terrace: Italian (pizza, pasta, ice cream)
- Sisal Restaurante Bar: Seafood, burgers, snacks
- Isla Mujeres: Sushi by the pool and beach
Bars
- Lobby Sports Bar
- Isla Mujeres Beach Bar
- Sisal Bar
- Los Agaves
- Coffee & Me by Oasis Palm
- La Cantina
Restaurant and bar schedules subject to change without prior notice.
Sensoria Spa ($)
Sensoria Spa offers a collection of exclusive treatments that incorporate ancient and modern techniques with certified all natural products. The new outdoor garden area features private cabins for body treatments, Balinese beds, pools and hot tubs to help you relax while surrounded by nature.
- Massages: Swedish, therapeutic, deep tissue, hot stone, chocolate, wine, reflexology
- Body scrub: Exfoliation
- Body wraps: Sun repair, chocolate therapy, wine therapy, detoxification
- Facials: Cleansing, deep cleaning, exfoliation, collagen, antioxidant, keratin
- Beauty services: Hair salon, makeup, waxing, manicures, pedicures
- Hydrotherapy treatments: Sauna, steam room, hot tub
- Beachfront treatments
- Special packages for couples
Sensoria Spa is adults only. Additional fees apply to spa services.
Resort Services
- 24-hour reception
- Currency exchange
- Multilingual staff
- Security
- Parking lot
- Concierge
- Bellhop
- ATM ($)
- Laundry ($)
- Boutique shop with souvenirs, handicrafts and snacks ($)
- Babysitter ($)
- Doctor on call ($)
- O Photo: photography and video services ($)
- Tours & Excursions ($): The on-site travel agency Viajes Caribe Maya can arrange tickets and transportation to a wide variety of activities and attractions around the Yucatan, such as exploring caves and cenotes, zip lining through the jungle, tours of the famous archeological site Chichen Itza, and swimming with dolphins or whale sharks.
Student/Youth Policy
- Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
Security Deposit: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
Important Note:
The State of Quintana Roo's Congress has enacted a law that created a new "Environmental Fee", requiring all guests to pay a small fee per room, per stay. As a result, effective immediately a mandatory fee of $25.34 MXN per room, per night will be collected at the resort.
