Grand Oasis Palm - All Inclusive

Blvd. Kukulcan Km. 4.5, Zona Hotelera, Cancun, 77500, Mexico

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Rooms & Rates

Grand Standard Room (Non Refundable)

With your stay:

  • Internet Access

Room amenities, details, and policies

Standard Limited View - All Inclusive

With your stay:

  • Internet Access

Room amenities, details, and policies

Standard Limited View Non Refundable

With your stay:

  • Internet Access

Room amenities, details, and policies

About Grand Oasis Palm - All Inclusive

COVID-19 TESTING:

Quarantines for Guest's Testing Positive:

For guests who test positive during their stay, Oasis Hotels & Resorts will offer up to 5 nights' stay in the quarantine section of the hotel at no charge. If guests need to stay additional nights, the hotel will charge a preferential rate of $160 per double room per night. Existing COVID health and safety protocols will remain in place. Clients who test positive and do not want to stay at the hotel are free to check out at any time. The above policies and protocols are effective as of January 17, 2022.

  1. COVID Testing (PCR AND ANTIGENS):

As of January 17, 2022, no free tests are offered to our guests. The laboratory that provides the tests in the hotel will charge the guests directly to perform the testing. The current cost is $18 for the antigen test and $75 for the PCR test.

This all-inclusive beachfront resort boasts the ultimate fun for adults and families in Cancun. Grand Oasis Palm is an upscale resort-within-a-resort, with full access to everything Oasis Palm offers in addition to all the exclusive privileges of being a Grand guest, like adults-only restaurants, bars and nightclub. The adults-only Sian Ka’an room category offers extra inclusions like premium amenities, an exclusive gourmet restaurant and private beach club. Families will love the beach and pool park, water slides, Yucatan Jurassic River, arcade, kid-friendly restaurants and pirate ship adventure cruise. Plus, the resort is nestled at the north end of the hotel zone with powdery white sand and calm, shallow waters perfect for kids to splash around in. While the kids are enjoying unlimited fun at the supervised kids club, parents can reconnect with a romantic dinner, spa treatment, or night cruise on the ocean.

Awards

  • 2020: Tripadvisor Best of the Best Award: Top 25 Hotels for Families – Mexico
  • 2019: Tripadvisor Travelers’ Choice Award

Kids Stay & Eat Free

Up to two children 3-12 years old stay and eat free when sharing accommodations with two paying adults:

  • 1st Child: Free when staying with two adults
  • 2nd Child: Free when staying with two adults
  • 3rd Child: Reduced rate when staying with two adults

During the following travel periods, 2nd and 3rd child pay reduced rates:

December 23 - January 3, March 28 - April 4, July 15 - August 15

Infants

Up to two infants 0-2 years old stay and eat free year-round when sharing accommodations with two paying adults

Valid for travel through 12/19/2021. Must utilize existing bedding; rollaway beds and cribs are subject to availability. Minors ages 13-17 years old pay adult rates. Single adult travelling with one or more children: adult and the first child both pay adult double occupancy per person rate.

Family Fun Zone

  • Pirata’s Bay: Beach and pool park with zip-line, camping zone, open-air movie theater, splash zone pool area with slides and water trampoline, wading pool, and games aboard a docked pirate ship
  • The Arcade: Interactive video games such as racing, sports and dancing
  • Yucatan Jurassic River: Winding pool with games in a pre-historic dinosaur theme
  • Pirate Ship Adventure: 2-hour ocean cruise for the entire family twice per week
    • Reservations required, subject to availability

Baby Blue Crab Kids Club
Fully supervised kids club offering unlimited fun for children ages 3-12, where they’re cared for and supervised by our experienced staff from 9am to 7pm.

  • Shallow pool with waterslides and mushroom fountain
  • Kids restaurant
  • Video game lounge
  • Arts and crafts
  • Movies
  • Daily indoor and outdoor entertainment

Adults-Only Areas

*Select hotel features may be unavailable at time of visit due to evolving government COVID-19 restrictions.

  • Red Cabaret Dinner Show: Traditional burlesque-style stage presentation UNAVAILABLE DUE TO COVID-19 RESTRICTIONS
  • Kinky on Board: Nightly ocean tour onboard a Spanish galleon UNAVAILABLE DUE TO COVID-19 RESTRICTIONS
  • Red Kinky Night Club: Burlesque-style show UNAVAILABLE DUE TO COVID-19 RESTRICTIONS
  • Sian Ka’an Beach Club: Bali beds with butler service (exclusive to Sian Ka’an guests)
  • Cloud Nine Zone: pools, hot tubs and Bali beds
  • Sensoria Chill Out & Spa ($)

Recreation Facilities

  • 3 swimming pools (including kids club pool)
  • Live entertainment
  • Yoga, zumba, aerobics, gym
  • Multi-purpose court (tennis, basketball, soccer)
  • Kayaks
  • Non-motorized watersports at nearby AquaWorld Cancun

Restaurants

  • Careyes: Mexican gourmet cuisine (adults only - exclusive for Sian Ka’an guests)
  • Cocoa: Mexican-style grilled cuts and seafood (adults only)
  • The White Box: Mediterranean gastrobar
  • Alma: Mexican gourmet
  • MakiTaco: Japanese-Mexican fusion
  • Bites Food Hall: International buffet, pizza, pasta, sushi, kids restaurant
  • Las Palmas: International buffet
  • La Hacienda Food Hall: International buffet, Mexican, kids restaurant
  • Dos Lunas Terrace: Italian (pizza, pasta, ice cream)
  • Sisal Restaurante Bar: Seafood, burgers, snacks
  • Isla Mujeres: Sushi by the pool and beach
  • Café Del Mar: Snacks by the sea

Bars

  • Careyes Cigar Bar: Premium beverages, cigars and cigarettes $ (adults only)
  • Cloud Nine: Premium beverages, snacks (adults only)
  • Glass Bar Night Club: Cocktails and domestic or imported spirits, snacks (adults only)
  • Lobby Sports Bar
  • Isla Mujeres Beach Bar
  • Sisal Bar
  • Los Agaves
  • La Cantina
  • Coffee & Me by Grand Oasis Palm
  • Coffee & Me by Oasis Palm
  • Café Del Mar

Restaurant and bar schedules subject to change without prior notice.

Sensoria Spa ($)

Sensoria Spa offers a collection of exclusive treatments that incorporate ancient and modern techniques with certified all natural products. The new outdoor garden area features private cabins for body treatments, Balinese beds, pools and hot tubs to help you relax while surrounded by nature.

  • Massages: Swedish, therapeutic, deep tissue, hot stone, chocolate, wine, reflexology
  • Body scrub: Exfoliation
  • Body wraps: Sun repair, chocolate therapy, wine therapy, detoxification
  • Facials: Cleansing, deep cleaning, exfoliation, collagen, antioxidant, keratin
  • Beauty services: Hair salon, makeup, waxing, manicures, pedicures
  • Hydrotherapy treatments: Sauna, steam room, hot tub
  • Beachfront treatments
  • Special packages for couples

Sensoria Spa is adults only. Additional fees apply to spa services.

Resort Services

  • 24-hour reception
  • Currency exchange
  • Multilingual staff
  • Security
  • Parking lot
  • Concierge
  • Bellhop
  • ATM ($)
  • Laundry ($)
  • Boutique shop with souvenirs, handicrafts and snacks ($)
  • Babysitter ($)
  • Doctor on call ($)
  • O Photo: photography and video services ($)
  • Tours & Excursions ($): The on-site travel agency Viajes Caribe Maya can arrange tickets and transportation to a wide variety of activities and attractions around the Yucatan, such as exploring caves and cenotes, zip lining through the jungle, tours of the famous archeological site Chichen Itza, and swimming with dolphins or whale sharks.

Complimentary Honeymoon & Anniversary Amenities

All guests celebrating their honeymoon or wedding anniversary receive the following complimentary amenities:

  • Priority check-in with concierge
  • Tropical welcome cocktails
  • Upgrade to best available accommodation within reserved category at time of check-in
  • Bottle of domestic sparkling wine and fruit plate in room upon arrival
  • Special reservations for a romantic dinner with bottle of house wine

Complimentary Honeymoon & Anniversary Amenities valid for travel through 12/19/2021. Available with a minimum five-night stay. Marriage certificate must be presented at check-in. Honeymoon must be within six months of marriage. Wedding anniversary must be within five days of stay. Advance notification to resort is required – request at time of booking. Without previous notification, hotel will not be able to deliver referenced inclusions.

Complimentary Wedding

O Ceremony wedding package

Free for up to 6 guests (maximum 15 guests)

$30 USD additional person

$50 USD non-hotel guest

For the Wedding Couple

  • Professional wedding planner services
  • Private VIP check-in
  • VIP bracelets + internet codes
  • Room upgrade*
  • VIP room amenities
  • Bottle of domestic sparkling wine and special dessert in room
  • Romantic decoration in room
  • Gourmet breakfast in room the morning after the wedding
  • Late check-out at 4:00 p.m.*

Ceremony

  • Special location on terrace
  • Bouquet or floral crown and boutonniere (local tropical flowers)
  • O Weddings white arch decorated with flower arrangement
  • Audio equipment with microphone and ambiance music
  • Celebration toast with domestic sparkling wine after the ceremony – 1 glass per person

Reception

  • Dinner for 2 hours in specialty restaurant with set menu (minimum 10 persons) and domestic drinks
  • Wedding cake decorated with natural flowers

*Subject to availability. Restrictions apply. Officiant fee not included. Valid through 12/31/2021. To make the free package valid, entire group must be staying at the hotel. Valid from Monday to Friday, ceremony from 12:00pm to 3:00pm. All guests must be staying at Oasis Hotels & Resorts. All bookings for wedding at the beach must be requested 1 month in advance; applies with additional cost. Complete terms and conditions on OasisDestinationWeddings.com.

Student/Youth Policy

  • Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
  • Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
  • As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
  • Security Deposit:Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.

Important Note:

The State of Quintana Roo's Congress has enacted a law that created a new "Environmental Fee", requiring all guests to pay a small fee per room, per stay.  As a result, effective inmediately a mandatory fee of $25.34 MXN per room, per night will be collected at the resort.

Effective immediately, access to Wi-Fi service will be included at no charge.

Please note the hotels will provide one code per person. Additional access codes are available to purchase directly at the hotels.

Amenities

  • Property confirms they are implementing enhanced health & safety measures
  • Children's Play Area
  • Beachfront
  • 24 hour front desk
  • Commonly-touched surfaces are cleaned with disinfectant
  • Cable/Satellite TV
  • Fitness Center
  • Property is cleaned with disinfectant
  • Restaurant
  • Property confirms they are implementing guest safety measures
  • Supervised kids activities
  • Gift Shop
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Hot Tub or Spa
  • Concierge
  • Temperature checks are available to guests
  • Babysitting Services
  • Swimming Pool - Outdoor
  • Contactless check-in and check-out are available
  • Guests are provided with free hand sanitizer
  • Staff wears personal protective equipment
  • Social distancing measures are in place
  • Contactless check-out is available
  • Gap period enforced between guest stays
  • Internet Access - Public Access for fee
  • Staff temperature checks are conducted regularly
  • ATM Machine
  • Tennis Court
  • Game Room
  • Security Guard
  • Currency Exchange
  • Parking - Self
  • Acrylic shield between guests and staff in main contact areas
  • Laundry
  • Waterfront
  • Business Center
  • Lounge/Bar

Location

Grand Oasis Palm - All Inclusive
Blvd. Kukulcan Km. 4.5, Zona Hotelera, Cancun, 77500, Mexico

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